Refund and Returns Policy

Shipping Policy

Processing Time: 1-2 business days from Penampang, Sabah

Domestic Shipping (Malaysia):

- Delivery time: 3-5 working days
- Tracking number provided

International Shipping:

- Delivery time: 7-14 working days (varies by destination)
- Customs duties may apply (buyer's responsibility)
- Tracking number provided.

Shipping costs calculated at checkout based on destination and weight.

Returns & Exchanges

Returns accepted within 7 days of delivery.

Conditions:

- Item must be unworn and unwashed
- Original tags must be attached
- Item must be in original packaging
- Proof of purchase required

Exchange Process:

1. WhatsApp us at +6016 7418 086 with order number
2. Send photos of item
3. We'll arrange exchange or refund

Return shipping costs:

- Domestic: Buyer pays return shipping
- International: Buyer pays return shipping
- Defective items: We pay return shipping

Refunds processed within 5-7 business days after receiving returned item.

Contact for Shipping Queries:
WhatsApp: +6016 7418 086

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